{"xsrfToken":"682703253d1367f776748381ce639fd08f241193_lout","branding":{"id":"30","key":"ewsd","name":"eLogic Workflow","portalBaseUrl":"/servicedesk/customer/portal/30","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/30/19","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab5e22","headerLinkHoverBGColor":"#ab5e22","headerBadgeColor":"#ab5e22"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b323a85-3917-4c3c-b458-7af749076233/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMzIzYTg1LTM5MTctNGMzYy1iNDU4LTdhZjc0OTA3NjIzMyI6WyJyZWFkIl19LCJleHAiOjE3NDQ4NzU4MDMsIm5iZiI6MTc0NDg3NTIwM30.YtOKKGAI7ChCof-8JY1FftbiGs5BrkAwy71THIYukMo&client=4d21eda1-8a64-4172-acc6-79a5eea7beb9&mode=fit","logoId":"0b323a85-3917-4c3c-b458-7af749076233","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#325598","helpCenterTitleColor":"#fffdfd","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"30","key":"ewsd","projectId":12673,"serviceDeskId":30,"name":"eLogic Workflow","description":"<p>Permite llevar a cabo el proceso de firma digital de los documentos y archivos, visualización de evidencia digital en múltiples formatos.</p>","portalBaseUrl":"/servicedesk/customer/portal/30","reqTypes":[{"id":"240","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10933,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","groups":[38],"key":""},{"id":"242","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10926,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[38],"key":""},{"id":"241","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10927,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[38],"key":""},{"id":"239","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10939,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10939","groups":[38],"key":""},{"id":"243","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10905,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10905","groups":[38],"key":""},{"id":"244","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10907,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10907","groups":[38],"key":""},{"id":"238","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10930,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","groups":[38],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[238,239,240,241,242,243,244]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":30,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EWSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ4NzY0MDMsIm5iZiI6MTc0NDg3NTIwM30.hFQPp4YtCpZ7QhZCw2FaLIucJMWqDedZlIbIakfmiAE","targetCollection":"upload-project-12673","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20}},"reqCreate":{"id":240,"projectId":12673,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10933,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10933","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"4","label":"Minor","selected":true,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/30/create/240","requestValidateBaseUrl":"/servicedesk/customer/portal/30/validate/240","calendarParams":{"firstDay":0,"date":"2025-04-17T02:33:23-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ4NzY0MDMsIm5iZiI6MTc0NDg3NTIwM30.hFQPp4YtCpZ7QhZCw2FaLIucJMWqDedZlIbIakfmiAE","targetCollection":"upload-project-12673","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=software-colombia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"682703253d1367f776748381ce639fd08f241193_lout","baseUrl":"https://software-colombia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://software-colombia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"106700800","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"552cc1b0906a4b149a7cc567c96245f0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}