{"xsrfToken":"1545f561331f21c2d9a7b601b5cd78c7b15b9e9b_lout","branding":{"id":"29","key":"a30asd","name":"Abaco 3.0","portalBaseUrl":"/servicedesk/customer/portal/29","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/29/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab5e22","headerLinkHoverBGColor":"#ab5e22","headerBadgeColor":"#ab5e22"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b323a85-3917-4c3c-b458-7af749076233/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMzIzYTg1LTM5MTctNGMzYy1iNDU4LTdhZjc0OTA3NjIzMyI6WyJyZWFkIl19LCJleHAiOjE3NDQ2Mzg4MjksIm5iZiI6MTc0NDYzODIyOX0.pal5AbRCFoteTUZrLGP_lYlHLzh__SjO9sQ5X9SuHrQ&client=4d21eda1-8a64-4172-acc6-79a5eea7beb9&mode=fit","logoId":"0b323a85-3917-4c3c-b458-7af749076233","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#325598","helpCenterTitleColor":"#fffdfd","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"29","key":"a30asd","projectId":12672,"serviceDeskId":29,"name":"Abaco 3.0","description":"<p>Generación y recepción de factura electrónica.</p>","portalBaseUrl":"/servicedesk/customer/portal/29","reqTypes":[{"id":"235","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":11811,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11811","groups":[37],"key":""},{"id":"233","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":11815,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11815","groups":[37],"key":""},{"id":"232","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":11807,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[37],"key":""},{"id":"231","name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","icon":11802,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11802","groups":[37],"key":""},{"id":"237","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":11805,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11805","groups":[37],"key":""},{"id":"230","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":11786,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11786","groups":[37],"key":""},{"id":"236","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":11801,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11801","groups":[37],"key":""},{"id":"234","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":11793,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11793","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[230,231,232,233,235,236,237]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":29,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"A30ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2Mzk0MjksIm5iZiI6MTc0NDYzODIyOX0.wh7NzOjTZbesrzfmQj6znvzsiFENX4VHsR28CMIrk2M","targetCollection":"upload-project-12672","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20}},"reqCreate":{"id":236,"projectId":12672,"form":{"name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","intro":"<p>Haznos saber cual es tu idea para una nueva caracter&iacute;stica.</p>","instructions":"","icon":11801,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11801","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/29/create/236","requestValidateBaseUrl":"/servicedesk/customer/portal/29/validate/236","calendarParams":{"firstDay":0,"date":"2025-04-14T08:43:49-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2Mzk0MjksIm5iZiI6MTc0NDYzODIyOX0.wh7NzOjTZbesrzfmQj6znvzsiFENX4VHsR28CMIrk2M","targetCollection":"upload-project-12672","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=software-colombia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1545f561331f21c2d9a7b601b5cd78c7b15b9e9b_lout","baseUrl":"https://software-colombia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://software-colombia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"106700800","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6a3c2b9f88c849a382203a105b7b2b26","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}