{"xsrfToken":"570b984bdc2557687568b8ec41ffa854922d4939_lout","branding":{"id":"27","key":"eisd","name":"eLogic Id","portalBaseUrl":"/servicedesk/customer/portal/27","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/27/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d4842f","headerLinkHoverBGColor":"#d4842f","headerBadgeColor":"#d4842f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b323a85-3917-4c3c-b458-7af749076233/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMzIzYTg1LTM5MTctNGMzYy1iNDU4LTdhZjc0OTA3NjIzMyI6WyJyZWFkIl19LCJleHAiOjE3NDM3ODMzODEsIm5iZiI6MTc0Mzc4Mjc4MX0.mc9EfKC7tepDeFuE_B_1_ZoHsRJ3I1UbbkNiwhYOGwM&client=4d21eda1-8a64-4172-acc6-79a5eea7beb9&mode=fit","logoId":"0b323a85-3917-4c3c-b458-7af749076233","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#325598","helpCenterTitleColor":"#fffdfd","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"27","key":"eisd","projectId":12670,"serviceDeskId":27,"name":"eLogic Id","description":"<p>Plataforma cloud que permite verificar la identidad digital tanto de personas naturales como de personas jurídicas a partir de la cédula de ciudadanía o NIT.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"219","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":11715,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11715","groups":[35],"key":""},{"id":"217","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":11705,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11705","groups":[35],"key":""},{"id":"216","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":11730,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11730","groups":[35],"key":""},{"id":"215","name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","icon":11722,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11722","groups":[35],"key":""},{"id":"221","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":11737,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11737","groups":[35],"key":""},{"id":"214","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":11711,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[35],"key":""},{"id":"220","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":11750,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[35],"key":""},{"id":"218","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11731,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11731","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[214,215,216,217,219,220,221]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODM5ODEsIm5iZiI6MTc0Mzc4Mjc4MX0.CS5vtfztsoNtzYXlENjzCtea6pdz-UUHmB8UzCArJbQ","targetCollection":"upload-project-12670","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20}},"reqCreate":{"id":214,"projectId":12670,"form":{"name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","intro":"<p>&iquest;Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opci&oacute;n para solicitar asistencia.</p>","instructions":"","icon":11711,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Componentes o productos","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10280","label":"JIRA","selected":false,"children":[]},{"value":"10281","label":"Sitio web público","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/214","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/214","calendarParams":{"firstDay":0,"date":"2025-04-04T11:06:21-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3ODM5ODEsIm5iZiI6MTc0Mzc4Mjc4MX0.CS5vtfztsoNtzYXlENjzCtea6pdz-UUHmB8UzCArJbQ","targetCollection":"upload-project-12670","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=software-colombia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"570b984bdc2557687568b8ec41ffa854922d4939_lout","baseUrl":"https://software-colombia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://software-colombia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"106700800","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"36ba3c34c9704629ad161a1cddd80604","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}