{"xsrfToken":"96dde8f115a21e43c189179357eceaf097010091_lout","branding":{"id":"19","key":"ersd","name":"eLogic RA","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/20","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c47214","headerLinkHoverBGColor":"#c47214","headerBadgeColor":"#c47214"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b323a85-3917-4c3c-b458-7af749076233/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMzIzYTg1LTM5MTctNGMzYy1iNDU4LTdhZjc0OTA3NjIzMyI6WyJyZWFkIl19LCJleHAiOjE3NDUwODkyNTcsIm5iZiI6MTc0NTA4ODY1N30.-pg1Oip_ZaQLem8i7A3IpDQxbSjTRrt6EpADgonewIE&client=4d21eda1-8a64-4172-acc6-79a5eea7beb9&mode=fit","logoId":"0b323a85-3917-4c3c-b458-7af749076233","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#325598","helpCenterTitleColor":"#fffdfd","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"19","key":"ersd","projectId":12640,"serviceDeskId":19,"name":"eLogic RA","description":"<p>Permite llevar a cabo la solicitud, emisión, revocación, renovación y reposición de certificados digitales.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"148","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":11715,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11715","groups":[23],"key":""},{"id":"146","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":11705,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11705","groups":[23],"key":""},{"id":"145","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":11730,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11730","groups":[23],"key":""},{"id":"144","name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","icon":11722,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11722","groups":[23],"key":""},{"id":"150","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":11737,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11737","groups":[23],"key":""},{"id":"143","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":11711,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11711","groups":[23],"key":""},{"id":"149","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":11750,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[23],"key":""},{"id":"147","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11731,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11731","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"General"}],"orderMapping":{"23":[143,144,145,146,148,149,150]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ERSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwODk4NTcsIm5iZiI6MTc0NTA4ODY1N30._dlioZO1hqYloZuhIt3kNyC3i9iZIe40rgS7aLXTF-c","targetCollection":"upload-project-12640","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20}},"reqCreate":{"id":144,"projectId":12640,"form":{"name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","intro":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","instructions":"","icon":11722,"iconUrl":"https://software-colombia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11722","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"4","label":"Minor","selected":true,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Archivo adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/19/create/144","requestValidateBaseUrl":"/servicedesk/customer/portal/19/validate/144","calendarParams":{"firstDay":0,"date":"2025-04-19T13:50:57-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZDIxZWRhMS04YTY0LTQxNzItYWNjNi03OWE1ZWVhN2JlYjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjY0MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwODk4NTcsIm5iZiI6MTc0NTA4ODY1N30._dlioZO1hqYloZuhIt3kNyC3i9iZIe40rgS7aLXTF-c","targetCollection":"upload-project-12640","endpointUrl":"https://api.media.atlassian.com","clientId":"4d21eda1-8a64-4172-acc6-79a5eea7beb9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}